Shipping policy

Shipping Policy

Date of Issue: October 8, 2026

Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience for every order placed through our store.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

2. Shipping Times

Estimated delivery times may vary depending on the destination, shipping method, customs procedures, and the carrier.

Typical estimated delivery times are:

United States: 7–15 business days
United Kingdom: 7–15 business days
Europe: 7–18 business days
Canada: 8–18 business days
Australia & New Zealand: 8–20 business days
Other International Destinations: 10–25 business days

Please note that these are estimates and are not guaranteed delivery dates.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on the destination, order size, shipping method, and applicable carrier rates.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable offer will be clearly displayed on our website.

4. Tracking Your Order

When tracking is available, tracking details will be sent to the email address provided during checkout.

Please allow 2–5 business days after receiving your shipping confirmation for tracking information to become active.

Tracking information may take additional time to update while the package is in transit or being processed by customs.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

We are not responsible for delays caused by customs clearance, government authorities, or other circumstances outside our control.

6. Delayed or Lost Packages

Although we work with reliable shipping carriers, delivery delays may occasionally occur due to weather, customs, carrier disruptions, incorrect address information, or other unforeseen circumstances.

If your order appears to be delayed, please contact us so we can assist you.

If a package is confirmed as lost by the shipping carrier, we will work with the carrier to determine the appropriate resolution.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information during checkout.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply if you request that the order be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and product.

We will review the situation and work with you to determine the appropriate solution.

9. Delivery Issues

If tracking shows that your package has been delivered but you have not received it, please first check with household members, neighbors, and the delivery location.

You may also contact the shipping carrier directly.

If the package still cannot be located, contact us at germanyshop91@gmail.com and we will assist you where possible.